Technical Information
-14- COLORdash™ Accent Series User Manual Rev. 03c
Troubleshooting Guide
Symptom Cause(s) Action(s)
General low light
intensity
• Dirty lens assembly • Clean the fixture regularly.
• Misaligned lens assembly • Install lens assembly properly.
One LED does not
illuminate
• Faulty LED • Replace LED board
• Faulty LED driver • Replace LED Driver board
Groups of LEDs do
not illuminate
• Faulty LED • Replace LED board
• Faulty LED driver • Replace LED Driver board
None of the LEDs
illuminates
• Faulty LED board • Replace LED board
• Faulty LED Driver board • Replace LED Driver board
• Faulty main board • Replace main board
Circuit breaker/fuse
keeps tripping/blowing
• Excessive circuit load • Check total load placed on the electrical circuit.
• Short circuit along the power wires • Check for a short in the electrical wiring
Fixture does not
power up
• No power • Check for power on power outlet
• Loose or damaged power cord • Check power cord
• Faulty internal power supply • Replace internal power supply
Fixture does not
respond to DMX
• Wrong DMX addressing • Check DMX mode and unit addressing
• Damaged DMX cables • Check DMX cables
• Wrong polarity on the controller • Check polarity switch settings on the controller
• Loose DMX cables • Check cable connections
• Faulty DMX interface • Replace DMX interface board
• Faulty Main board • Replace main board
DMX signal problems
• Non DMX cables • Use only DMX compatible cables
• Bouncing signals • Install terminator as per DMX standard
• Long cable / low level signal
• Install an optically coupled DMX splitter right
after the fixture with the strong signal
• Too many fixtures
• Install an optically coupled DMX splitter after
unit #32 or before
• Interference from AC wires
• Keep DMX cables separated from power
cables or fluorescent/black lights
If you still experience technical problems after trying the above solutions, contact
CHAUVET® Technical Support.
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